Resources
Practical notes for smoother shipments.
Answers to common questions about tracking, documents and Incoterms. If something isn't covered, ask us directly.
FAQ
Common questions
How do I track my shipment?+
Enter your container number, bill of lading, air waybill or parcel reference together with the email address on the booking. We will email you a six-digit verification code. Once verified, you can see the full milestone timeline in your portal.
Why do I need an email code?+
Freight documents can contain commercially sensitive information. The code proves that the person tracking the shipment controls the email address on the booking, without requiring another password.
Which reference numbers can I use?+
Container numbers (four letters and seven digits), bills of lading, air waybills, parcel references and booking numbers issued by Polaris. If you are unsure, contact your coordinator.
How often are milestones updated?+
Our operations team publishes milestones as they are confirmed. When live carrier integrations are enabled, carrier events will flow into the same timeline automatically.
Can I see documents in the portal?+
Yes. Customer-visible documents such as bills of lading, packing lists and customs paperwork appear in the shipment page after you verify your email. Internal documents are never exposed.
What do the Incoterms mean?+
Incoterms define where risk and cost transfer between buyer and seller. Our resources page summarises the common terms used on Ugandan imports and exports.
Incoterms
Who handles what
Incoterms define where cost and risk transfer between buyer and seller. They do not replace a contract; they are shorthand for responsibilities.
Always confirm the agreed Incoterm, named place and version (Incoterms 2020) in your sales contract.
Documents